Shipping & Delivery
Shipping and Handling
For more detailed information on delivery options, estimated times, and associated costs, please see our Shipping Policy below.
Order Processing and Dispatch
We aim to dispatch orders within 5 working days of receipt. Orders placed on weekends or holidays are processed the next business day. Occasionally, items may be out of stock; in these cases, we will inform you and offer an alternative or the option to cancel the item or the entire order.
Mainland UK Delivery
- Evri Delivery: Standard 3-5 day service, with a 2-day collection time from our location.
- Royal Mail Standard: 3-5 day delivery time, estimated from dispatch (not time guaranteed).
- Royal Mail Express: 2-3 day delivery time, estimated from dispatch (not time guaranteed).
Free Delivery: Orders over £100 qualify for free delivery within mainland UK (excluding Isle of Man, Northern Ireland, Scilly Isles, and Scottish Islands). Free delivery typically takes 3-5 days from dispatch.
International Orders (Outside UK)
All international orders are zero-rated for VAT and shipped duty-free. Please note that Model Realm Ltd only covers shipping costs—any additional fees for import duties, VAT, or customs clearance are the responsibility of the customer. These charges vary by region, and we recommend checking your country’s customs regulations before ordering.
International shipping is typically handled via Royal Mail Tracked Service, and costs vary depending on weight and destination. Example shipping rates are £15–£30 with a weight limit of 2 kg. Occasional customs delays may occur.
Proof of Delivery
Proof of delivery is provided through a scanned delivery confirmation by our courier. If you have not received your order within 7 days of dispatch confirmation, please contact us. (Be sure to check junk or spam folders for any email correspondence from us.)
Delivery Times Disclaimer
All quoted delivery times are estimates based on the day of dispatch. Please be aware these timeframes may be affected by high-traffic periods, such as holidays or severe weather conditions. We will notify you of any known delays promptly.
Returns and Refunds
For information on returns, cancellations, or refunds, please refer to our Returns and Refunds Policy. If an international shipment is returned to us due to unpaid import fees, a refund will be issued for the item’s purchase price only, excluding original shipping costs. Returns & Refunds
Shipping Quotes
Model Realm Ltd does not ship to EU countries. For all other international orders, shipping charges range from £15–£30 for packages up to 2 kg, depending on the destination. For international shipping quotes, please reach out.
Contact Us
For any questions regarding this Shipping Policy, please feel free to reach out! Simply click the Contact Us button below.
Last Updated: November 2024