Milliput Terracotta

Dispatch Time: - 5 Working Days
We’re a small business based in a rural spot where even our internet speed would make some folks cry! Because of this — and limited delivery options — our dispatch and handling time is up to 5 working days.We want to be upfront: we’re not a big warehouse operation, and we can’t promise same day lightning-fast dispatches. But we do promise to carefully prepare your order and keep you informed every step of the way.

Thanks so much for supporting small businesses like ours!

Shipping Options:

Mainland UK Delivery

Royal Mail Standard (2nd Class):
Estimated delivery: 3–5 working days (not time guaranteed)

Please note: We are currently seeing some delays with the Royal Mail 2nd Class service.

For 2nd Class Large Letter items, Royal Mail have changed their delivery schedule:

No Saturday Deliveries: Second Class Large Letters are no longer delivered on Saturdays.
Alternate Weekday Deliveries: Deliveries take place Monday to Friday on a rotating schedule, with delivery days varying between weekdays.

These changes may result in some Standard Delivery items taking longer than the usual estimated timeframe.

Royal Mail Express:
Estimated delivery: 2–3 working days (not time guaranteed)

Royal Mail Tracked 48:
Estimated delivery: 3–5 working days (fully tracked)

Royal Mail Tracked 24:
Estimated delivery: 1–2 working days (fully tracked)

Free Delivery:
Available on orders over £75 within mainland UK via Standard Delivery.

International Orders
Shipped duty-free and zero-rated for VAT where applicable.
Shipping costs typically range from £15–£30 for packages up to 2 kg.
International orders are sent using Royal Mail Tracked services.

Proof of Delivery
A scanned delivery confirmation will be provided where available.

Please contact us if you have not received your order within 7 days of dispatch so we can investigate with the relevant delivery provider.

Full Policy Shipping & Delivery

Returns and Refunds
If you're not completely satisfied with your purchase, you may return the item within 30 days of receipt for a refund or exchange.

Key Points:

Items must be unused and in their original packaging.
To initiate a return, please contact us for further instructions.
Refunds will be processed according to our Returns & Refunds Policy.
For full details, please refer to our .Returns & Refunds Policy